Our support approach
Once registered, reach support via the email address listed in the footer on every page. Please include your registered email and a thorough description of your issue (screenshots are appreciated). For dashboard or data questions, specify the asset, view, and timestamp when possible to assist resolution.
Regarding deposits or third-party brokerage integrations, AuraxAI does not hold cryptocurrencies or perform trades. If your query involves an external provider connection (such as a payment processor or exchange link), we will guide you to the correct contact and clarify responsibilities.
Support from AuraxAI covers account access, dashboard help, data clarifications, affiliate programme questions, content guidance, and navigation assistance. It does not include personalised financial advice, price predictions, guaranteed results, or tax consultations. Please consult qualified professionals locally for these topics.
Official contact points & security
Response times vary with workload and issue complexity. For urgent login problems, include "account access" in your email subject for priority handling. Never share passwords, seed phrases, private keys, or one-time codes via any channel claiming to be AuraxAI—official support never requests these.
Need detailed instructions? Return to the homepage, complete your registration, and follow the onboarding checklist. The About page explains the platform, and the FAQ covers common questions about setup, data, and affiliates.
Be alert for impersonation attempts. Fraudulent communications may mimic AuraxAI branding and style. Always verify sender domains, check URLs before clicking, and confirm suspicious requests through the official support email listed on the website—never via links in suspicious messages.
If you find content bearing the AuraxAI name that claims guaranteed profits, fake celebrity endorsements, or promotes external crypto "opportunities," please report it for investigation. We prioritise trust and ethical communication.
